OUR GUARANTEE

Chicago Diamond Experts, Inc. guarantees their jewelry is free from defects in material and workmanship. Chicago Diamond Experts will, without charge, repair any defects, or, if the item is not repairable, we will replace your purchase with a comparable item. This policy does not cover damage that occurs in normal wear. Chicago Diamond Experts, Inc. guarantees that any diamond or diamonds of 0.25 carat and under that pop out due to manufacturer’s defect will be replaced free of charge, unless the diamond ring or jewelry piece has been tampered with by another jeweler/outside source. This guarantee is valid for 5 years from the date of purchase.

Trade-In Privilege

Chicago Diamond Experts offers a full credit of the purchase price of your item(s) excluding sales tax and this will be applied towards your new purchase as long as it is of equal or greater value than your original purchase price. Any diamond returned for an upgrade must be inspected before receiving the purchase price of the item.

 

Services

  • We offer free jewelry cleaning and inspection.
  • We offer free polishing and rhodium plating 3 times/year on any item purchased.
  • We provide in house repairs for your jewelry in a timely manner. 
  • We can have a ring re-sized the same day, if dropped off no later than 2:00 p.m
  • We offer an appraisal service for Insurance purposes.

Refund & Exchange Policy

Chicago Diamond Experts, Inc. will refund or exchange any item sold by us as a stock item from our showcase within 15 days of the invoice date, as long as it was not altered from its original showcase condition. Special or Custom Orders are excluded. You must call in for a return authorization code prior to receiving a full refund. All orders must be inspected before refund is given.

 

Items that are not refundable:

  • Cast items from wax
  • Specialty Orders
  • Custom Items
  • Altered Items

 

 

Chicago Diamond Experts, Inc.
5 S. Wabash Avenue Suite 912
Chicago, Illinois 60603

Local #                312-201-9737   

 
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